Tradition and Trust: Reflections on Barriers to Mobile Payments from the IMTFI Conference

How would you describe a savings account where your money is occasionally stolen, eaten by mice, or washed away by floods? Merchants in Dharavi, the largest slum in Asia, describe it as “safe.”

That’s what Deepti KC and Mudita Tiwari found when they interviewed sellers, suppliers and buyers in Dharavi, home to 5,000 informal businesses that create goods worth more than 600 million dollars a year, in the heart of Mumbai.  

Far from being poor peddlers of trinkets, the sellers of Dharavi—particularly those who make relatively expensive leather goods—routinely move thousands of dollars in a single day. They have sophisticated financial lives, often including formal bank accounts, and many have smart phones.  KC and Tiwari—like many researchers studying financial inclusion in the developing world—posit that increasing take up of digital transactions “is essential to achieving inclusive financial growth in India” . . . 

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Week of December 20, 2013

Our last New and Noteworthy of the year includes new research on poverty rates in the US, racial disparities in retirement savings, and commitment savings devices in the Philippines.

  • The African Development Bank released a new report on the state of financial inclusion on the continent, highlighting opportunities and challenges for expanding access to financial services for the poor.
  • According to a new study from researchers at Columbia University, government safety net programs like food stamps and unemployment insurance helped reduce the percentage of Americans in poverty from 26 percent in 1967 to 16 percent in 2012. However, the economy by itself has failed to improve the lives of the very poor in that time period.
  • The National Institute on Retirement Security released a study on the racial disparities in retirement savings - fewer than half of black and Latino workers have retirement plans on the job or benefit from tax breaks and policy incentives designed to increase savings, putting them at greater risk for downward mobility in retirement.
  • In the latest installment of its Debt Inc. series, ProPublica explores the effect on payday loan recipients when their lenders decide to sue for money owed.
  • In case you didn’t make it to London in October for the Financial Inclusion 2020 Forum, CFI published a magazine with a roundup of key sessions and forum highlights.

FAI Affiliate Michael Clemens Weighs in on Migration Policy Debate

Michael Clemens, FAI-NYU Visiting Scholar and Senior Fellow at the Center for Global Development (CGD), recently co-authored a review with Justin Sandefur for Foreign Policy of Exodus:  How Migration is Changing the World, Paul Collier’s new book arguing for tighter restrictions on global migration. The review is an interesting read that challenges Collier’s policy proposals, which are highly relevant discussions at FAI as the decision to migrate is often motivated by financial circumstances. (As Clemens notes in a recent blog post: “migration is one of many financial tools they juggle to smooth income and consumption.”)

Debates over migration policy are nothing new but are integral to understanding how remittances and payment systems shape development. Clemens also recently partnered with FAI’s Tim Ogden on a new framing note that discusses 12 research questions on the role of migration and remittances in household financial management - themes that are intertwined with the greater policy issues of Exodus. (For further information on remittances and payments in general, visit our Big Questions section on Payments and/or peruse relevant research publications by topic.)

We encourage you to join us in this discussion:  What are your thoughts on migration policy? How are remittances shaping global development and what are the key issues affecting these systems?  Let us know in the comments section below.

IMTFI Conference Highlights Latest in Mobile Money Research

One of the issues we follow closely at FAI is the rapidly expanding use of mobile money in the developing world.  As Jean Lee recently noted, a growing body of research on mobile money has a lot to say about its potential to smooth risks and facilitate transfer programs.

In the interest of keeping a finger on the pulse of the latest results from the field, FAI's Managing Director Timothy Ogden and Deputy Managing Director Laura Freschi recently attended IMTFI's Fifth Annual Conference for Funded Researchers . . . 

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Week of November 26, 2013

In this special Holiday (at least in the US) edition of New and Noteworthy, we take a look at the global status of bitcoin, analyze the gender gap in financial inclusion, and observe the intersection of the American military and the payday loan industry.

  • NextBillion has a two-part interview with Ideas42’s Alex Fiorillo. In part I,  “The Power of Choices,” she gives an overview of the principles of behavioral economics. In part II, “People-Centered Finance,” she describes how behavioral economics can be used to design better financial products and promote healthier decisions.
     
  • Coin, a new startup, has begun taking orders for its battery-powered electronic credit card. In essence it can alter its magnetic strip to mimic any of your credit or debit cards so that you only have to carry one card. While slick, it is an innovation for people who are already very well-served by formal financial services. At first glance it appears that the most value would be for people who are juggling lots of credit accounts and carrying 7 or 8 credit cards. What those people need most is likely credit counseling, not an easier way to carry multiple cards.
     
  • New York City’s Center for Economic Opportunity officially launched the enrollment phase for a new pilot project called Paycheck Plus, which adds to the annual amount that low-income workers without dependent children receive through the federal Earned Income Tax Credit (EITC).
     
  • Washington state can add “barrier to access for the unbanked” to the list of issues surrounding the launch of Obamacare.  While plan payment methods include money orders, the first payment must be made by credit card, debit card or electronic funds transfer from a bank account.
     
  • A website called fiatleak has a map drawing information from all the major online bitcoin exchanges, like Mt. Gox and BTC-e, and shows what country’s residents are buying bitcoins in real time. Much of the activity is concentrated in China, a point also noted in a recent New Yorker article on regulation of the digital currency.
  • This Economist article delves deeper into the global gender gap in financial inclusion and what can be done about it. One strategy could be the recent women-only bank launched in India – the first public-sector bank of its kind in the country’s history.
     
  • Nearly seven years since the Military Lending Act came into effect, government authorities say the law has gaps that allow the payday loan industry to target service men and women with potentially negative financial effects.

Regulatory Regimes Matter for Mobile Money Usage

At a recent Microfinance Club of New York event with Michael Joseph, the former CEO of Safaricom in Kenya and now the Director of Mobile Money for Vodafone, Joseph cited regulatory barriers as the principal reason that mobile money has not taken off in India, the largest market in the world and his current project. A new paper from Eva Gutierrez and Sandeep Singh at the World Bank confirms his intuition, finding evidence for the importance of regulation for mobile money usage by combining the World Bank’s Global Findex database with cross-country variation in regulatory regimes.

The authors argue that both regulatory certainty — stability in regulation — and regulatory openness — policies that favor the introduction of new technologies — are necessary for mobile money adoption. They construct an index of regulatory favorability towards mobile money and look at the relationship between their index and actual end user behavior using the Global Findex to track outcomes for 35 countries, finding that overall, regulation is a significant factor in explaining mobile money usage among both the banked and unbanked . . . 

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Week of November 22, 2013

This week’s edition of New and Noteworthy highlights some innovative approaches to financial inclusion: a banking van, a new iPad app, and a new approach to delivering subsidies.

  • The World Bank released its most comprehensive report on financial inclusion to date.
     
  • “Gamification” was the hot buzzword a few years ago but has faded more recently. Nonetheless  this Wall Street Journal article illustrates that it’s still happening:   gaming behaviors and strategies are being used to promote financial literacy and management.
     
  • A new study on the 2009 Credit Card Accountability Responsibility and Disclosure Act shows the legislation, which requires more regularity and transparency around credit card fees, has cut the cost of credit cards, particularly for borrowers with poor credit. The estimated overall savings for American consumers is $20.8 billion a year.
     
  • NPR explores “banking deserts.”  As banks close branches in economically depressed areas, residents experience a void of formal financial services not dissimilar to historical patterns of redlining and exclusion.
     
  • The Economist explores the trend of branchless, digital banking and its growing customer base – tech savvy 18-29 year olds.
     
  • For a different take on “mobile banking,” new programs in Uganda, Rwanda, and the Phillipines are bringing financial services like microinsurance, bank accounts, and financial literacy directly to their customers through banking vans.
     
  • According to a new report from The Pew Charitable Trusts on economic mobility,  43 percent of Americans raised at the bottom of the income ladder remain stuck there as adults, and 70 percent never make it to the middle.
     
  • Enno Schmidt’s work to promote a “basic income” policy in Switzerland was recently featured in The New York Times. The basic income approach would provide a lump sum of money to all citizens to cover living expenses, replacing separate housing, food, and other subsidies.
     
  • Researchers at IMTFI review the link between social capital and the use of mobile banking services like M-Pesa. These women often act as “brokers” – connecting groups who would not otherwise be connected. 

How Microcredit Went Global

Most of NYU’s development economists are on leave this year (Raquel, Debraj, and Hunt: your colleagues miss you). The regular doctoral sequence and development seminar are on hold for the year. Students walk the halls unsure who to ask about the right way to parameterize intra-village treatment heterogeneity when doing power calculations.  Bill Easterly and Yaw Nyarko are holding the fort, though, and they pulled off a standing-room-only annual Development Research Institute conference on Friday, November 15. It was a reminder of what makes NYU such an interesting place to study development.

Takeaways: The history of European settlement made more difference than we thought to global patterns of growth (and still does) . . . 

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Sorry, Cash Only: Midway Reflections

Last Friday marked the halfway mark in my experiment to only use cash for 30 days. I still have a few weeks to go but I wanted to reflect on some of the major insights I’ve gained so far.

Increased Anxiety and Insecurity – Going into this month, I expected to feel an increased sense of worry around personal theft. However,  I live in a relatively safe neighborhood, the cash under my proverbial mattress is decently secure, and never carry huge sums of cash on me so the threat of theft is not what has been causing anxiety. What has is the realization that dealing in cash means operating without a safety net. Having multiple payment options is not only convenient but functions as a form of personal insurance. If there is an emergency, if I do not correctly plan my financial day, if I forget cash at home, I am out of luck. (Of course, I realize that these feelings would be amplified if I also had the additional pressure of low income, which is one of the biggest distinctions between this project and the realities of the unbanked.)

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China: The Big Financial Inclusion Frontier

Last week was a big one for those hoping to reach “full financial inclusion” by 2020. The President of the World Bank has signed on to the cause, and the Center for Financial Inclusion just rallied the troops in London at the Financial Inclusion 2020 Global Forum.

As with most really big global goals, success requires making strides in China. China is the last huge, untapped market for microfinance, but there are signs that that’s changing. The focus of microfinance in China is on credit, and the numbers of providers has been growing fast, with a big jump since 2010. At the end of 2010, the China Association of Microfinance had 2,614 formal members in 31 provinces and cities. The early members were mainly public-interest microfinance institutions focused on poverty reduction . . . 

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Week of November 8, 2013

This week’s New and Noteworthy highlights new research and findings on ways to encourage savings, measures of poverty in America, and a discussion of financial capability.

  • Some of the mobile apps promoting saving behaviors profiled in this American Banker article could possibly address savings challenges highlighted by FAI’s Julie Siwicki earlier this week.
  • In more savings-related news, FAI co-founder Dean Karlan together with colleagues at CGDEV released a working paper reviewing researching on savings groups and constraints that may hinder the adoption and effective usage of savings products and services by the poor. The SEEP network also released a research review of savings groups, focusing on seven specific RCTs from various countries.
  • In separate but equally compelling reports, Lisa Servon, a professor at The New School and NPR’s Pam Fessler take an investigative, first-hand look “under the hood” of the payday loan industry.
  • Perhaps the most common application of insights from behavioral economics is using defaults – for instance, automatically enrolling people in savings programs unless they opt out. While such defaults may help nudge many people toward savings, those who are motivated enough to opt-out are most likely the people who need help the most. CFED discusses the use of behavioral economic approaches in asset building and points to the need for more nuanced understanding of participants’ motivation and psychology when designing nudges.
  • Nearly 40 percent of Americans between the ages of 25 and 60 will experience at least one year below the official poverty line and 54 percent will spend a year in poverty or near poverty, making poverty a mainstream occurrence, according to Mark Rank of the University of Washington.
  • At FAI, we’ve written a lot about initiatives focused on the ultra-poor like BRAC’s graduation program. Trickle Up outlined why focusing on this subgroup of the BoP is important for development practitioners.
  • While NPR added to the call for new ways to measure poverty in America, The Washington Post featured a report from the United Way of Northern New Jersey that warns of a hidden new economic class – Asset Limited, Income Constrained and Employed (ALICE).  ALICE individuals live tenuously at the lower end of the middle class and while they are characterized by financial insecurity, they are often not poor enough to qualify for social safety nets.

A Roundup of Recent and Ongoing Mobile Money Research in Economics

A growing body of research on mobile money has a lot to say about its potential to smooth risks and facilitate transfer programs, but a definitive experimental study on what it means for the financial lives of the poor remains undone – a gap we would like to fill with our future work at the Financial Access Initiative.

In recent years, mobile technologies have rapidly expanded in the developing world, bringing information and other transformative services with them to the previously isolated and the poor (Aker and Mbiti, 2010; Aker, 2010; Jensen, 2007).  Rapidly adopted in most developing country contexts, mobile technologies have the potential to serve as a broad-distribution platform for other services and products.  For example, a growing literature looks at the potential for mobile technologies to serve as a vehicle for the delivery of information and reminders in a variety of contexts, including for loan repayment and health . . . 

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Sorry, Cash Only

In the grand tradition of Morgan Spurlock’s Super Size Me, I’ve decided to do a 30 day experiment. I’m putting away the plastic, denying my debit card, and avoiding the ATM. I’m going unbanked for a month.

In work at FAI, I am constantly reading research on increasing financial inclusion. Recently, I read The Fletcher School’s Cost of Cash report that said it is more expensive for low-income, unbanked populations to use cash but paradoxically, they rely on cash the most! This (and many other influences including Lisa Servon’s recent investigative work on cash checking services) got me thinking. What would my life be like if I couldn’t use any of my banking services? What is it like to operate purely in cash, especially in a hyper-connected, fast-paced city like New York? I hope to gain some insight into those questions and others over the next month . . . 

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Under-savers Anonymous: A US Chapter?

As a field researcher collecting data for the US Financial Diaries project in Cincinnati, I interviewed 30 low-income families about the details of their household finances over 16 months. One question was always in my mind: What’s the difference between their financial lives and mine? And how might this comparison help design financial products for people who are struggling to make ends meet? One of the most important distinctions I identified was our vastly different abilities to save. For me, an unexpected $300 car repair might be a pain in the butt, sure – but I’m able to deal with it by dipping into my savings account. For USFD families, that same bill could throw the household into a mire of debt, stress, and embarrassment (not to mention lack of transportation).

My experience in the field lines up with data on the dismal savings rate in the US compared to other parts of the world. It speaks to the difficulty of putting aside money when very little is coming into a household in the first place, and it highlights the dearth of financial products offering effective carrots or sticks to boost Americans’ savings . . . 

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The Urban/Rural Divide is Less Divided Than You Think

In his recently published paper, “Accounting for the Poor,” MIT Economist Robert Townsend uses an impressive dataset to make the case for “accounting” for the economic contributions of the poor. Most interesting to me is how he analyzes this data to show the lifecycle and consumption needs of both the rural and urban poor – and shows that urban and rural lives are more intertwined than I had assumed . . . 

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Week of November 1, 2013

This week is one of big announcements - the latest research on unconditional cash transfers made a splash in the media, the World Bank released its annual Doing Business report, and I am launching my month-long Sorry, Cash Only project. I encourage our readers to follow my adventures of a peek into a cash-only economy on TumblrTwitterInstagram, and Facebook.

  • IPA released a policy brief showing initial (encouraging) results of its evaluation of Give Directly’s cash transfer program in Kenya. While many bloggers and news outlets covered the announcement, this piece from The Economist offers a succinct look at the CCT/UCT debate. and
  • FAI affiliate Ignacio Mas offers a borderline sci-fi blog post as he speculates whether cash will disappear or we will move to a world of “smart notes.”
  • Recently, the book Scarcity provided a deep dive into the impact of poverty on the way we think and act. New research is building on those ideas and shows that poverty can cause long-lasting changes in the structure of our brains.
  • Ukraine is the most improved economy and Singapore is the easiest place to conduct business according to the World Bank, which released its annual Doing Business report on entrepreneurship and regulations.
  • Over at the Why Nations Fail blog, Daron Acemoglu and James Robinson take a different view on Karlan, et al.’s paper on the economic returns of cows in rural India, looking at the phenomenon through a social and institutional (rather than purely economic) lens.
  • CGAP reveals the practicalities of implementing mobile payments through the story of Mushtaque, a rickshaw driver in Bangladesh, and his challenges in using mobile wallet products.
  • The New York City Housing Authority announced it will provide bank kiosks that look like ATMs to allow unbanked residents more convenient locations to make rent and bill payments.

"Microcredit for Americans" - Is it all about the Score?

Buried at the bottom of Shaila Dewan's recent New York Times article on "Microcredit for Americans" is an idea that deserves much more attention:

Grameen helps its clients in another way that many experts say is more important than increasing income — it establishes good credit scores. Many poverty alleviation groups have shifted their focus from saving to credit building, because people with poor or no credit must leave large deposits for basic needs like utilities, have trouble renting decent housing, pay much higher interest rates and have a harder time finding jobs.

Nayrobi Gonzalez de Quiroz, 26, recently received her first Grameen loan but decided not to follow through with her plan to buy handbags for resale. After using about $200 to pay off a debt, she said, she decided it was safer to leave the money in the bank and make the payments from her earnings as a manicurist.

“Here, you have to have good credit,” she said. “I have a young son and I have to think about his future.

The choice by Nayrobi Gonzalez de Quiroz to not put her money in a business is familiar from other studies of how people use microcredit around the world, so it's not surprising to see it in the U.S. The more surprising idea is that microcredit may matter not because of anything having to do with any given loan and the possible returns on investment. The path of impact could run through impacts on credit scores. This is a phenomenon that is particular to the U.S. and other places where credit scores are part of the backbone of retail banking. One impact comes through the way that a better credit score makes access to banks easier, but credit scores are also used by employers in making hiring decisions, and landlords in making housing decisions. Having a better credit score is a big deal . . . 

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Week of October 25, 2013

This week’s New and Noteworthy takes a big picture approach to microfinance regulation, behavioral economics the social enterprise sector, and academic research – asking what are the big challenges and how might we go about addressing them.

  • FAI co-founder Sendhil Mullainathan and co-authors have a new short paper sub-titled “What Behavioral Economics is Not” , which is a good a description of this very useful attempt to clarify an often mis-used or misunderstood term. Highly recommended.
  • On a related note, illustrating the need for Sendhil’s piece are these two posts (firstsecond) from Alex Tabarrok on Marginal Revolution about the layaway system. Be sure to read the comments as they illustrate the ongoing arguments over the policy implications of behavioral economics and it’s interaction with traditional economic analysis.
  • Hannah Schiff of Value for Women writes a compelling post on why there is no such thing as gender-neutral financial services. She makes the point that banks should not bias services toward women but start removing the current bias toward men.
  • Are we all on the same page when it comes to defining financial inclusion and microfinance? Grzegorz Galusek of the Microfinance Centre reviews some of the prominent definitions of these terms and the trend to conflate the two.
  • The world of social entrepreneurs and social investing are full of small scale “development darlings” that get a lot of media attention but are they able to ever be profitable? Is that even a realistic expectation? Devex takes a deep dive on profitability in the social enterprise space.
  • The Kenya Commercial Bank announced a new product that allows users to open a KCB account directly from their mobile phones.
  • Like every major movement, Ignacio Mas contends that the mobile banking push has foundation myths. He takes a look back at these (agent banking in Brazil and Smart Communications’ mobile money service in the Philippines) to separate fact from fiction.
     
  • Eleven microfinance experts recently weighed in on whether smarter regulation can restore faith in microfinance for a Guardian live chat session.
  • From problems with the peer-review process, to the impacts of “publish or perish” on research,  this Economist piece exposes flaws in the academic research system and suggests ways to bring science back to its core principles.

  • A recent Chicago Tribune article explores various models and approaches to bringing needed services to underserved communities, including financial services. In addition to Kiva, the piece highlights the Magic Johnson prepaid debit card. (n.b. To avoid logging into or creating a Chicago Tribune account to read the article, click here and select the first time in the Google search results titled "Serving the Underserved: Marketing to Make a Difference.")

     

Designing for or designing with the poor?

As microfinance expands beyond loans to include products like microinsurance and commitment saving accounts, study after study show that simply offering something new is not enough to expand financial inclusion –the design of the product matters.  But how do financial institutions and practitioners start the process of creating products that are both profitable and meet the needs of the poor?

One method is human-centered design (HCD). HCD and “design thinking” were made famous by Ideo, the international design firm responsible for Apple’s first mouse. Ideo defines HDC as a “process [that] begins by examining the needs, dreams, and behaviors of the people we want to affect with our solutions.” These solutions emerge at the intersection of what people desire, is technologically feasible, and financially viable. The process has three main phases – researching, creating prototypes, and testing those prototypes (and possibly revising them based on user feedback). . . 

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U.S. Financial Diaries: Webinar with Leading Experts

The U.S. Financial Diaries is a research project tracking more than 200 low- and moderate-income households over the course of a year, collecting highly detailed data on household financial activity. New York University’s Financial Access Initiative(FAI), CFSI, and Bankable Frontier Associates (BFA) recently released the Household Profiles. This series provides an intimate look into the financial lives of six households, exploring the ways these families are making ends meet . . . 

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